FAQ

How do I register to bid?

Getting Started

  • To bid in a Whiz-bang Auction, follow one of the two steps below:
2.  When the auction opens, click on the catalog, and register to bid in that particular auction by agreeing to payment terms.

How do I sign up as a seller?

You can sell anything you want to sell.  At Whiz-bang, anything goes! You can sell your own custom furniture, hobbies, arts, collectibles and more!  You do not need an auctioneer’s license.  You will run your sales under our license.  To discuss your sales, call Crissy at (214) 906-8651

Why is my credit card being declined during registration?

Auction flex does check validity of each credit card that is given on file. We do this to simply secure the items that are in our auction, if your credit card information is being declined, please double check that all information given is correct. If so, and still declining you may need to check with your credit card company, the card must be a valid number, with a valid expiration date.

Is there a fee to get started?

No.

How do I contact Whiz-bang?

For questions about a specific auction, items for sale, preview and pickup information, you must contact the person hosting the auction.  To find this information, click on Open Auctions, Upcoming Auctions, or go to the current open auction catalog and view lot #1 for the contact information.  For all other enquiries, fill out the contact form on our website.

Bidding and Buying

  1. Register
  2. When the auction opens, click on the catalog, and register to bid in that particular auction by agreeing to payment terms.
  3. Place your bids on your desired lots.  You can also “watch” lots that you are interested in.
  4. During auction closing, watch your lots as the timer begins to run out.  You may continue to bid until the timer is expired.  The timer will continue to extend the time as long as the bidding continues.
  5. You also may place a “max” bid, please note: this WILL NOT drive up the bid to that amount. This will simply secure the lot for you up to that particular amount. Just because you have a max bid of $100, you will not necessarily pay $100 for it, it will be sold at the highest amount.

What are the bid increments?

The bidding increments will be listed under the Auction Details tab of each individual auction.  Click on the Bid Increments tab.

What is a soft close?

  • During auction closing you may continue to bid until the timer is expired, the timer will continue to extend the time as long as the bidding continues, this is a soft close

What does it mean when an item has not met reserve?

Occasionally, we do run specialty items that will have a reserve on it. If the item does not meet the reserve, it again will not sell, unless the consignor chooses to go with the highest bid, this though is not a decision that is made by Whiz-bang or any of its employees

Can I cancel or retract my bid?

  • All bids are binding and cannot be canceled or retracted. If there is an error or malfunction in the system and you must edit a bid, you must contact our office via the contact us page.  Any edits to bids must be submitted more than 24 hours before closing time, and are subject to the auctioneer’s discretion.

How do I view the lots I am currently bidding on?

  1. Log in to your bidder account
  2. At the top you will see four colored circles, the first will be a green circle, by clicking on this a screen will appear with all the items you are currently winning
  3. Or click on your bidder name at the top of the screen, a drop down list will occur, click on “Current Bids”

How do I add or delete lots from my watch list?

  • To Add Lot: Go to desired lot and on the furthest to the right you will see a blue  icon that says “Watch Lot” click this and it will place in your “watch” folder.
  • To View “Watched” item(s) in Folder: At top click on the last color circle icon which is blue, the. next page will show you all these items at their current bid amount.
  • To Remove item from Watchlist: Go to watch folder, to the furthest right of desired lot there will be an “x” which will delete it from your folder.
  • Or click on your bidder name at top of page and a drop down will appear, click on “Watch List”

I have a question about an auction lot, what should I do?

For questions about a specific auction, items for sale, preview and pickup information, you must contact the person hosting the auction.  To find this information, click on Open Auctions, Upcoming Auctions, or go to the current open auction catalog and view lot #1 for the contact information.

What is your shipping policy?

You need to inquire with the person hosting the auction about their specific shipping policies.  You can find this information on the shipping tab.  Go to the open auction, click on auction details and click on the shipping tab.

For more questions, contact the host directly.  To find this information, click on Open Auctions, Upcoming Auctions, or go to the current open auction catalog and view lot #1 for the contact information.

Why did the auction end after it's original close time?

  • Due to the large quantity of lots in our auctions, we always begin closing auctions at 7pm, but please read auction details to see how many lots will be closing per minute, ALL LOTS DO NOT CLOSE AT 7PM!!
  • Also, due to soft close, a lot may stay open for quite sometime with the extended time that is added.

As the winning bidder, how can I pay for the items I've won?

  • See payment information under the auction details tab for payment options.
  • Invoices will be emailed at the end of each auction.
  • NO CHECKS

When do I pick up my winnings?

  • You must abide by the pickup days and times listed on each sale.  Due to limited space, or the need to empty out an estate, we cannot accommodate late pickups.  If you cannot pickup on designated days, please do not bid.
  • Pickup days and times are listed under the auction details tab of each auction as well as on the Open Auctions Page and Upcoming Auctions page.
  • Failure to pickup your items on time may result in loss of bidding privileges

Is there a fee to buy? and how much am I charged for this?

There is a buyers premium of 15%.  If you pay with cash, you will receive a 5% discount.

What if I am tax exempt?

  • We will gladly take off your tax. At time of pickup, we will have you complete a tax exempt form, the form must have your tax number, be signed and dated. These do expire every year, so you may be asked to complete another to be sure our records are always up to date. Once you complete the form, your invoice should always show $0.00 for tax amount. If it does not, we do not have all your accurate info. We DO NOT need a copy of your certificate

Is there a fee to sell?

If you wish to consign items to Whiz-bang, please contact us through the contact page.

If you wish to be a Whiz-bang Affiliate, and run our own complete auctions, please call Crissy at (214) 906-8651.

I forgot my login and or password. What should I do?

  • Enter into a particular open auction
  • At the top right click on Login/New Bidder
  • Enter your username and select “Forgot your password”
  • Follow the prompts

What if I can't remember my username?

  • Click on “Login/New Bidder”
  • Click on gray box “Click here if your a new Bidder”
  • Check your email address and follow the following prompts
  • If you know your password click on prompt below the “check email”

How do I change my password, email, and or mailing address for my account?

  • Login to your account
  • At the top right of the screen click on your name and a drop down of options will appear. Click on Account Info.Scroll down and edit accordingly, or select prompt “Click here to change my password”

I am a buyer/seller, how do I update my contact information?

  • Login to your account
  • At the top right of the screen click on your name and a drop down of options will appear. Click on Account Info. You may edit your billing method and/or account info on this screen.

Why was my account suspended?

Whiz-bang and Rusty by Design will suspend an account for various reasons such as fraudulent bidding, bidding and not paying for your items, not showing up for pickup, late pickups, or other reasons that are inconsistent with our terms and conditions.  If you feel there is an error with your account, please contact us through the contact form on our website.